Policies
Our Policies ensure quality education, customer satisfaction and safety
*Program Upgrades * Transfers * Absenteeism * Cancellations and Refunds * Downgrading Programs * Housing Agreement
Program Upgrades
Program upgrades are not subject to a processing fee. For example, if you register in Program 1, then later decide to upgrade to a higher program, you are not charged any additional processing fees. Students will only be required to pay the difference in tuition between the program they are upgrading to and the program they have previously completed.
If there is a change in tuition fee from the time you originally took the Foundation TESOL Course and what is now being offered due to an addition of a specialization component, you may upgrade to complete your Advanced TESOL Certificate by purchasing a specialization course was unavailable when you originally registered.
Transfers
Any first transfer (date and/or study method) is done at no charge.
Any supplementary transfer (date and/or study method) will require a $50 transfer processing fee.
If the course tuition fee increases between the time you register and the time you choose to attend the course in-class, providing this time is longer than 6 months, you will be required to pay the current tuition fee in full before attending the course. If an online student would like to transfer to an in-class program, they must pay the difference between what was paid for the online program and the in-class tuition. For example, if $995.00 USD is paid for Program 1 online, the Advanced TESOL Certificate, the transfer to the in-class course in Costa Rica would be $800.00 USD, the difference between the online course and the in-class course. The student will receive the Foundation manual upon arrival to the in-class course so long as the tuition difference has been paid. If a student originally registered as a correspondence student, the same policy applies. If the price rises between the time you register and the time you actually attend any in-class course, you will be required to pay the difference between the old price and the new price. This is due to the fact that a change in tuition fee is a direct reflection of a significant change in course material.
If you are a past in-class “Foundation TESOL Course” graduate and, in the future, wish to sit in on all or part of another in-class course, and there has been a change in tuition as mentioned above, then the difference is required to be paid along with an additional $200.00 USD sit-in fee. You have the option to attend this course anywhere we offer it.
Absenteeism
If a student misses part of the in-class Foundation course due to an emergency or an unforeseen situation beyond their control, the following procedure must be followed:
If a students misses more than thirty (30) minutes but under five (5) hour of class:
The student must fill out a Student Absence form to be submitted to the instructor with the reason for the absence. The student will be required to complete any assignment(s) to make up the time missed in order to receive the certification.
If a student misses more than five (5) hours of class:
Follow the above procedure and the student will be required to contact the program director to schedule a make-up class in the next in-class course for which they will be available. If the student does not schedule a make-up date within 3 months of their original course, they will automatically be transferred to correspondence and be made aware of correspondence program requirements and deadlines. Exceptions will be considered on a case-by-case basis.
If the student returns to class after their absence: They are to fill out and submit to the instructor a Student Absence form, then contact the program director to schedule a make-up class (or classes) in the next course for which they will be available, within 3 months of their original course. Any student who fails to contact the program director within the allotted time will be transferred to correspondence.
If the student does not return to class: The student must contact the program director as soon as possible (within a week of their absence) to fill out a Student Absence form. The student must schedule a make-up class (or classes) in the next course for which they will be available, within 3 months of their original course. Any student who fails to contact the program director within the allotted time will be transferred to correspondence.
Cancellations and Refunds
Online: Since students have instant access and become a member of our website after registration, all cancellations are non-refundable.
Correspondence: Since students applying for correspondence courses have the same access to the website as our online students, all cancellations are non-refundable. Textbooks are non-refundable as well.
Deposits: All $600.00 USD deposits made to save a seat and accommodations for an in-class course in Costa Rica are non-refundable. The $600.00 USD deposit will go towards the total tuition costs. If the student decides that they are unable to take the in-class course they placed the deposit for, the deposit can be saved to go towards future tuition costs. All in-class courses must be paid in full within 30 days to the start date.
In-class Courses: If a student registers and makes a full tuition payment and decides to cancel before the program begins, a processing fee will be administered. If the student notifies our program director in Costa Rica 30 days or more prior to the start date of the course, they will be refunded the remaining tuition after a 10% processing fee has been obtained. All cancellations made less than 30 days prior to the first day of class are non-refundable. If within 30 days of the course start date a student wishes to transfer to a course starting at a later date they are free to do so at no extra charge provided that there is a seat available in the course date they choose.
Downgrading to a lower program If a student wishes to downgrade to a lower program, they are only eligible for a refund of the price difference between the two programs if is the request is made within 10 days of registering for the initial program.
No refunds are available for any online courses that have been sent due to the nature of electronic data. For information on course descriptions and summaries you can consult our website or contact a TESOL advisor prior to choosing a course or program.
No refunds are available for students registered for single specialization courses. Only those registered for TESOL programs are eligible for a refund.
Housing Agreement
The following policies make up the housing agreement for Global TESOL College Costa Rica and only pertain to those who are attending an in-class course. The accommodations are provided solely for the convenience of the students who rent them and must be vacated as soon as the student's enrollment and participation in the school ceases.
1. Alcohol and Drugs: Illicit drugs are not allowed on campus or in the accommodations. The use, possession, distribution of narcotics or illegal drugs, or possession of drug related paraphernalia is strictly prohibited on campus or in the accommodations. The unauthorized use, misuse, possession or sale of prescription drugs will not be tolerated at any time. Global TESOL College Costa Rica abides by Costa Rican law concerning the sale, possession, distribution and use of alcohol and drugs. Violation of our alcohol and drug policies may result in criminal prosecution, removal from the accommodations, and/or expulsion from the program entirely.
2. Appliances and Electrical Outlets: Some appliances that are allowed in the accommodations are clocks, fans, stereos, TVs, electric razors, hair dryers/curlers, lamps and computers. Some appliances that are not allowed are air conditioners, toaster ovens, hot plates, space heaters, halogen lamps, and any appliance with visible heating elements. No more than two appliances may be plugged into a double electric outlet at any time. For a more detailed list of acceptable appliances please consult your program director.
3. Cooking and Food Preparation: Cooking in your room is strictly prohibited. The storage of food in your room is permitted provided that it is stored in a sanitary manner.
4. Fire and Safety Equipment: The misuse or abuse of fire and safety equipment such as heat/smoke detectors, fire extinguishers, exit signs, first aid kits, or the failure to evacuate for an alarm are strictly prohibited and could result in removal from the accommodations, and/or expulsion from the program entirely.
5. Safety and Security: Residents are strongly encouraged to lock their windows and doors when they are not in their room or plan to leave campus. Keys should be carried at all times and should never be lent for any reason. Residents should report any suspicious activities and/or persons to Global TESOL College staff. Lost or stolen articles should also be reported to Global TESOL College staff.
6. Personal Property Loss: Global TESOL College Costa Rica does not assume responsibility for loss of or damage to personal items or for personal injury. Residents should arrange their own insurance coverage if they feel the basic package we offer does not suffice.
7. Smoking: All campus buildings are non-smoking areas. Smoking is permitted on the campus outdoors so long as it does not bother others.
8. Keys: Room keys must be returned when occupancy is terminated. If a key is lost or not returned after occupancy is terminated the cost of making a new key is charged to the resident. All keys are property of Global TESOL College Costa Rica and may not be duplicated.
9. Quiet Hours: All residents are required to maintain a reasonable sound level at all times. Strict quiet hours are enforced in the accommodations every night from 10pm-7am. Those who wish socialize during the night hours may do so in designated areas on campus.
10. Vandalism: The intentional or unintentional use or abuse of campus property will not be tolerated. Violators of this policy may be removed from the accommodations and/or expelled from the program entirely. This includes all of the walls, floors, windows, doors, ceilings and sidewalks inside and outside of the accommodations. Anything done to these areas without authorization will be considered vandalism. Specifically, writing or marking on doors, desks, tables and chairs is considered vandalism and occupants of the room will be held responsible and charged for the damage.
11. Room Entry: The policy on room entry states that student rooms maybe entered by authorized personnel for the following reasons:
• To perform maintenance tasks and ensure that functional aspects of the building are working properly.
• To respond to specific concerns expressed by residents and staff associated with building operations and maintenance.
• To respond to fire and safety concerns expressed by residents and staff.
• To attend to perceived health and wellness concerns. |
12. Guests and Visitation: Only registered Global TESOL College students who have made the full tuition payment may reside in the accommodations. All others are considered “guests” and must be properly registered as guests with the program director and/or staff. Students are only allowed one registered guest at a time and are responsible for their guest’s behavior at all times while on campus. All guests are subject to the same policies as residents and must be accompanied by their resident host at all times. Guest and visitation policy is strictly under the discretion of the program director.
13. Additional Policies
• Window ledges and roofs are off limits to everyone except Global TESOL College staff and maintenance crew.
• Objects may not be placed on window ledges.
• Use of nails, screws, tacks and adhesives, which damage walls furniture or fixtures, is strictly prohibited.
• Any objects with the capacity of an open flame of any kind (candles, incense or like materials) are strictly prohibited in the accommodations.
• Combustible materials are not permitted in or around the accommodations.
• Pets are not allowed in the accommodations. |
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Period of Agreement
Students will not be permitted to enter the accommodations until the 24 hours before their in-class course is scheduled to start. Students must vacate assigned rooms, have checkout procedures completed and have all keys returned within 24 hours of the last day of the course. These specific dates will be made clear to the student upon registration for the course.
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